Words 'Make' Worlds

Words hold immense power, especially in the realm of workplace safety. As safety professionals, we must recognise that the language we use can significantly influence the mindset, emotions, and behaviours of our colleagues. The phrase "Words Make Worlds" encapsulates this idea perfectly, highlighting how subtle changes in our vocabulary can foster a culture of safety, learning, and respect.

Consider the following scenario involving Bruce, who has sustained an injury at work:

Example 1: Supervisor: "Bruce, come to my office and let's go through the Incident Report."

Example 2: Supervisor: "Bruce, come to my office and let's go through the Learning Opportunity report."

The emotional response to these two statements can be markedly different. The first statement, which labels the situation as an "incident," may evoke feelings of anxiety, blame, or defensiveness. In contrast, referring to it as a "Learning Opportunity" frames the discussion in a more positive light, promoting a sense of growth and collaboration. This simple shift in wording can transform the entire atmosphere of the conversation, encouraging Bruce to engage openly rather than retreat into a defensive posture.

The Power of Positive Language

The words we choose can either build or diminish a safety culture within our organisations. Here are additional examples that illustrate this point:

- "Compliance" vs. "Commitment": While compliance suggests a bare minimum adherence to rules, commitment implies a deeper, more proactive engagement with safety practices. When we encourage a culture of commitment, we inspire individuals to take ownership of their safety and that of their colleagues.

- "Accident" vs. "Unplanned Event": The term "accident" often carries a connotation of blame and misfortune. In contrast, an "unplanned event" encourages a focus on the factors that led to the occurrence, fostering a mindset geared towards prevention and improvement.

- "Failure" vs. "Opportunity for Improvement": Labeling a mistake as a failure can be demoralising. However, framing it as an opportunity for improvement promotes a learning culture where employees feel safe to discuss errors and seek solutions.

Linking Language to New View Safety

The principles of New View Safety emphasise a humanistic approach to safety which recognises that people are not merely cogs in a machine but individuals with unique experiences and insights. This approach is not a "softer" method; rather, it is a more effective and just way to treat those who risk their health for their organisations.

Wrap Up

As safety professionals, we wield the power of language to shape the cultures within our organisations. By being mindful of the words we use, we can create environments that prioritise safety, learning, and respect. Remember, every conversation is an opportunity to reinforce a culture of safety. Let us choose our words wisely, for they truly do make worlds.